FAQs
The Answers You Need
What is your return policy?
Return& Exchange
Thank you for shopping at Urbanoutfits . Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production. We inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Easy Exchanges:
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Fast Refund:
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method. Shipping costs will be on customer when returning
Returns &Exchanges Policy
-Purchases can be returned or exchanged within 3 days from the day customer receive the goods
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on package . Or no refund will be issued.
Purchase Not Eligible for Return
-Products can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Order Cancellation
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
How do you go about delivery?
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order a bag, it will need 5-7 business days of processing time and then 7-15 business days of shipping time if you select super saving shipping. Therefore, you can expect to receive it in 7-15 business days.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are excited to offer international shipping for most destinations of the world. The super savings option will take 7 to 30 business days and the faster delivery will take 2 to 5 business days with extra 3 to 5 business days of processing time for every order . If you have any further questions, please contact our customer services at